Q: I sent out an email but haven’t received a response yet
A: Please allow up 7 business days for a response (business days MONDAY-FRIDAY ONLY)
Q: I received a tracking number but no update or movement
A: All tracking #’s are sent at once & split into batches of two. One batch going out each week
(Twice a month) Read shipping policy for more details on shipping/processing
Q: I received my package but some of the items spilled, may I have my package resent or a refund?
A: upon receiving the package send mutiple clear pictures to GoldenbrownskinLLC@gmail.com
Based on the photos sent & my discretion, I will respond with a solution to best help you!
I have a no refund no exceptions policy so you will not be able to receive a refund.
Q: How do I become a brand ambassador?
A: Email Goldenbrownskin a written statement of why you should be a brand ambassador, including acne photos if for face care or show your social media engagement/following for body care! GOOD LUCK ! 🍀