FAQ

FREQUENTLY ASKED QUESTIONS

Have questions? I’ve got answers! Browse my most frequently asked questions below. If you need additional assistance, please visit the Contact page.

PRODUCTS & INGREDIENTS

Do your products contain preservatives?

No. My products are made with natural ingredients and do not contain added preservatives. Because of this, proper storage is important to help maintain product quality.

Are your products suitable for sensitive skin, eczema, or psoriasis?

Many of my products are formulated with ingredients selected to help soothe and moisturize dry, irritated skin and support concerns such as eczema, psoriasis, and uneven skin tone. However, everyone’s skin is different. Please review individual product descriptions and ingredient lists before purchasing, especially if you have known allergies or sensitivities.

How should I store my products?

Because my products are made without added preservatives, I recommend storing them in a cool, dry place away from direct sunlight and excessive heat. During warmer months, certain products, such as body butters, may need to be refrigerated to help maintain their consistency.

Where can I find product ingredients and descriptions?

Each product listing includes its description, ingredients, and additional product information. Please review these details before placing your order.

SHIPPING & ORDER QUESTIONS

How long does shipping take?

Processing and shipping timeframes can vary depending on order volume. Please visit my Shipping & Processing Times page for current processing estimates, shipping information, and updates.

Do you ship internationally?

At this time, I only ship within the United States. I hope to expand international shipping options in the future!

Can I cancel or make changes to my order after it has been placed?

All sales are final. I do not accept cancellations or refunds once an order has been placed. Please double-check your product selections, shipping address, and order details before completing checkout. For additional information, please review my Refunds & Cancellations policy.

Where can I find updates about my order?

Shipping updates are regularly posted on my social media platforms. You can find Goldenbrownskin under @GoldenbrownskinLLC on Instagram, TikTok, Facebook, and Threads.

Why did I receive a tracking number if my package hasn’t shipped?

A tracking number may be generated when a shipping label is purchased. This does not mean USPS has received your package. Your tracking information will update once USPS scans and accepts the package.

BRAND AMBASSADOR PROGRAM

Are you currently accepting brand ambassadors?

I’m always interested in connecting with passionate content creators who genuinely enjoy skincare and would love to represent Goldenbrownskin!

To apply, visit my Contact page and enter Brand Ambassador in the subject line.

Please include:

Your name.
Your social media handles.
Photos of your current skin condition, if relevant to the products you wish to promote.
Which Goldenbrownskin products you’re interested in promoting.
A short message explaining why you’d be a great addition to the brand ambassador program.

I’ll review your information and reach out if there’s an opportunity to collaborate.

OTHER QUESTIONS

Do you offer samples or travel sizes?

Yes! I offer a travel kit featuring sample-sized versions of my products. It’s perfect for exploring different products and scents before committing to full-size purchases, or taking your favorites on the go.

Do you offer discount codes?

Discount codes and special promotions may be announced from time to time. Follow my Instagram page, @GoldenbrownskinLLC, to stay updated on exclusive offers, discounts, and upcoming promotions.

How can I contact you if I have an issue with my order?

For order-related questions or concerns, please use the Contact page on my website. Include your order number and a detailed description of your concern so I can properly review your request.

Please allow up to 5 business days for an email response. Before contacting me about shipping or processing, check my website policies and social media updates for the latest information.

Thank you for supporting Goldenbrownskin! 🍯🌱