FAQ
Frequently Asked Questions (FAQ)
Got questions? We’ve got answers! Check out our most frequently asked questions below. If you still need assistance, feel free to contact us through our [Contact Page]
Product Questions
Q: Do your products contain any preservatives?
A: No — all of our products are 100% natural and organic with no added preservatives. Each order is made fresh to ensure you receive the highest quality, most effective products possible.
Q: Are your products safe for sensitive skin or conditions like eczema and psoriasis?
A: Yes! Many of our products are specifically formulated for sensitive skin and skin concerns like eczema, psoriasis, dry skin, and uneven skin tone. Be sure to review the product descriptions for full ingredient details and benefits.
Q: How should I store my products?
A: Because our products are all-natural with no preservatives, it’s best to store them in a cool, dry place away from direct sunlight. During warmer months, you may refrigerate body butters or oils if needed.
Shipping & Order Questions
Q: How long does shipping take?
A: Please visit our [Shipping & Processing Policy] page for detailed shipping information.
Q: Do you ship internationally?
A: At this time, we only ship within the United States. We hope to expand international shipping options soon — stay tuned!
Q: Can I cancel or make changes to my order after it’s placed?
A: Unfortunately, because each product is made to order, we do not accept cancellations or changes once an order has been processed. Please double-check your order details before submitting.
Brand Ambassador Program
Q: Are you currently accepting brand ambassadors?
A: goldenbrownskin is always looking for passionate ambassadors!
To apply, head over to our [Contact Page] and enter “Brand Ambassador” in the subject line. Be sure to include:
• Your name
• Social media handles
• Photos of your current skin condition
• The kit you’d like to promote
• And a short message about why you’d be a great addition to our team!
Other Questions
Q: Do you offer samples or travel sizes?
A: Yes! We offer a Travel Kit featuring sample sizes of our best-selling products — perfect for trying before committing to full sizes or taking your faves on the go.
Q: Do you offer discount codes?
A: Yes! New customers can use code “Honey” for 15% off your first order. Keep an eye on our social media pages for exclusive deals and promotions.
Q: How can I contact you if I have an issue with my order?
A: You can reach us any time through our [Contact Form]. Please include your order number and a detailed message so we can assist you as quickly as possible.